BECOME A LEADING PROFESSIONAL IN SERVICE EXCELLENCE
How do you make your customers feel that your organization is really taking care of their needs? Hard work, of course. But it takes more than that – you also need a clear vision, efficient processes, and in-depth knowledge of the customer and the value they're looking for. None of these things can be achieved without the right networks, the right people and the right kind of leadership to get the most from their skills. Want to find out more? Come to HAAGA-HELIA!
Turning strategy into winning performance
The HAAGA-HELIA executive MBA in Service Excellence teaches solid strategic management skills that will give you the ability to turn strategy into winning performance through leadership. Through a solid combination of hands-on and classroom-based learning, experienced service management professionals - both domestic and international - with strong academic backgrounds create a learning environment which enables participants to apply their learning and project work directly to their organisations. The programme seeks to develop high-calibre executives while providing clear value for their sponsoring companies.
What do we offer you?
- two-year, 90 ects, part-time programme
- three contact days days a month (Thursday-Saturday)
- unique content with comprehensive service management structure
- tuition fee 17.350€
- application period from 17th of October 2011 to 9th of January 2012
- program starts February 2012
